Returns & Exchanges

Twelve Letter Company takes great pride in the quality and craftsmanship of our olive oil and packaging. Our customers’ satisfaction is of the utmost importance.

If you are not completely satisfied with your purchase, you are welcome to return the merchandise for an exchange or a full refund of the purchase price within 14 days of the original merchant transaction. Unfortunately, due to the perishable nature of olive oil, no refunds or exchanges will be accepted after 14 days. Shipping and handling charges for returned products are non-refundable.

For assistance with any returns or exchanges, please contact us at 929.321.3106 or roubi@twelvelettercompany.com.